Frequently asked questions
Questions about Eton Colours? We have answered some of the most frequently asked points below.
- Is there sales tax to pay?: Books are not subject to sales tax/Value Added Tax in the UK. The Postage and packing charge includes VAT at 17.5%. Essential Works' VAT registration number is UK798572849.
- How long will it take for delivery?: Orders will typically be shipped within 3-5 working days, but we ask that you please allow 30 days for order processing and delivery in the event of busy sales periods or other unforeseen delays.
- How much is the postage and packaging?: The charge is £2.65 for the first book and £0.45 per book thereafter. Books are sent by recorded delivery and packed in sturdy card envelopes.
- Can I order a copy if I am not in the United Kingdom?: Yes, please contact us for more information.
- How will the books be delivered?: Within the UK your book will be sent via the Royal Mail, Recorded Delivery.
- Can I pay in different currencies?: The book is priced in GB pounds. All credit/debit cards will automatically convert currency, so you do not need a special card to order Eton Colours online.
- When will payment be taken from by credit/debit card?: Payment will be taken immediately when you place your order. Please be aware that for international card purchases, charges may not appear to your credit card for up to 5 working days from your initial order date.
- What payment methods do you accept?: We accept all major credit and debit cards.
- How much does the book cost?: The book costs £9.99 (GBP).
- I want a refund. What do I do?: Please click here to read our refund policy.
- Who is the publisher of Eton Colours, and how can I contact them?: Eton Colours is published by Essential Works Ltd., a company incorporated in England and Wales whose company registration number is 4484426. If you would like to contact Essential Works about a refund of a book you have bought via this website, please click here. For all other queries, please click here.
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